Account Coordinator, Uber Eats, UK at Uber

What You'll Do

Strategic Marketing & Merchandising (40%):

• Lead the end-to-end management of promotional campaigns for key partners, from initial setup to performance reporting.
• Develop and create in-app and out-of-app marketing assets to maximise campaign visibility and user engagement.
• Curate and merchandise partner offers through in-menu collections, optimising for discovery and sales.
• Collaborate with the Consumer Growth team to align marketing calendars and execute strategic seasonal campaigns.
• Support the growth of Uber One and loyalty programs by managing targeted offers, creating audience segments, and analysing impact.
• Prepare and present campaign performance findings to key partners in partnership with the Account Manager.

Business Analysis & Insights (35%):

• Provide analytical support for business reviews by conducting deep-dives, utilising both Google Sheets to generate actionable insights and recommendations
• Leverage data to identify and inform promotional recommendations, menu merchandising, and SKU expansion opportunities.

Operational Excellence (25%):

• Enhance operational efficiency and quality by conducting regular serviceability checks and supporting partner onboarding.
• Assist with a variety of operational tasks, including order investigations, fraud escalations, and partner hub user management.
• Conduct ad-hoc pieces of analysis on partner performance / trends across a range of subjects, from operational problems to value-driving initiatives
• Own various forms of reporting for both account managers and partners, including updating dashboards or providing weekly reports

Basic Qualifications

• A bachelor’s degree.
• 1-2 years of professional experience in a fast-paced, high-growth environment.
• Demonstrated experience in stakeholder management and cross-functional collaboration.
• Strong business acumen with a passion for using data to solve problems.
• Proficiency in Google Sheets, with the ability to perform complex data manipulation and analysis.

Preferred Qualifications 

• Experience in a B2B or e-commerce setting.
• Proven ability to manage multiple projects and priorities with excellent planning and organisational skills.