Account Manager at DHL

We’re looking for a driven and dynamic Account Manager to join our high-performing team. In this exciting role, you’ll manage and grow a portfolio of clients within your assigned sales territory – helping DHL stay ahead as a global market leader in logistics.
What You’ll Do:

• Manage and develop a defined sales territory, building long-term partnerships with new and existing customers
• Achieve and exceed individual sales targets through strategic account planning and execution
• Identify customer needs and deliver tailored solutions that align with DHL’s wide range of services
• Maximise opportunities for cross-selling and upselling within your customer portfolio
• Increase DHL’s market presence by converting prospects into long-term clients
• Work closely with internal teams to ensure a seamless customer experience and exceed expectations

What Makes You a Great Fit:

• Proven experience in a sales or account management role (B2B preferred)
• Strong interpersonal and communication skills – confident presenting and negotiating at all levels
• Goal-oriented mindset with the ability to work independently and manage your own pipeline
• A passion for delivering customer excellence and building long-lasting relationships
• Self-motivated, proactive, and eager to make an impact

What’s in It for You:

• Join a globally recognised brand and industry leader
• Competitive salary and performance-based bonus
• Company car 
• Excellent career development opportunities – we invest in our people
• Be part of a supportive, ambitious team that celebrates success

Skills and Competencies:

• Strong planning and organisational abilities with a structured approach to workload management
• Confident communicator with excellent verbal and written communication skills
• Comfortable working with numbers and data to support decision-making
• Proficient in Microsoft Office and general IT systems
• Highly customer-focused, with a genuine commitment to delivering service excellence
• Commercially aware, with a good understanding of business dynamics
• Proactive mindset with a strong desire to exceed expectations
• Ability to think across borders and collaborate in a global business environment
• Skilled at building and managing effective relationships with clients and stakeholders

Experience:

• 1–2 years of experience in a sales role, ideally within a service-based industry
• Demonstrated business and commercial acumen
• Previous experience working in a segmented or complex service environment
• Background in logistics is advantageous but not essential

Competitive salary

• Eligibility to participate in performance related bonus schemes
• Generous holiday entitlement increasing with years completed service
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay
• Generous company sick pay 
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
• Discounted Health Assessments
• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion

Safety and Security  

• Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
• Adhere to customs / import / export procedures as applicable
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
• There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5-year employment history. Additional to this we are required to carry out a Criminal Record check.