Assistant Front Office Manager at Fairmont Hotels & Resorts

Job Description

• Fairmont St Andrews are looking for an Assistant Front Office Manager to help shape unforgettable guest experiences while supporting and inspiring our Front Office team every day.
• This isn’t your typical 9-5!
• You’ll work a 4 on, 4 off shift pattern, with 12-hour shifts - giving you four full days off to spend time doing what you love. It’s the perfect balance for those who value both career progression and quality time outside of work.

What you’ll be doing

• As Assistant Front Office Manager, you’ll be the driving force behind the daily operation of our Front Desk and guest services. You’ll lead from the front, ensuring every guest interaction is seamless, personalised, and memorable.

You will:

• Lead, motivate and develop a team of Front Office Supervisors and Front Desk Agents
• Take ownership of the smooth, efficient running of Front Office operations
• Be visible in the lobby during peak times, supporting your team and engaging with guests
• Handle guest feedback and resolve challenges with confidence and professionalism
• Drive service excellence, ensuring brand standards and guest satisfaction targets are exceeded
• Support recruitment, onboarding, training and ongoing development of your team
• Monitor performance, costs and productivity to meet business goals
• Build strong relationships across departments to deliver a seamless guest journey
• Bring energy, ideas and personality to create a fun and positive working environment

Qualifications

• Previous experience in a Front Office leadership role within a hotel environment
• A confident, hands-on leader who leads by example
• A passion for delivering outstanding guest experiences
• Strong organisational and problem-solving skills
• The ability to thrive in a fast-paced, ever-changing environment
• A people-focused approach with a natural ability to motivate and inspire
• Our reputation is built on our people. We offer a professional, supportive environment where high standards, collaboration and genuine hospitality are at the heart of everything we do.
• As part of Fairmont and Accor, one of the world’s leading hospitality groups, we provide access to global career opportunities and long-term development.

Additional Information

Competitive salary package

• Company pension scheme for your future security
• Staff shuttle service to and from St Andrews
• Complimentary staff canteen with fresh daily meals
• 50% discount in our Food & Beverage outlets
• Exclusive employee rates for spa treatments and complimentary green fees
• Free access to our gym and pool facilities
• Career growth opportunities and clear progression pathways
• Comprehensive on-the-job training to support your development
• Regular team social events to connect, unwind, and celebrate together