Baggage Hall Lead Agent - FULL TIME - Belfast City Airport at Swissport

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £13.10 per hour

Roster Pattern: Full Flexibility Required

 About the Role: 

• As a Bag Hall Agent with Swissport, you will be responsible for handling and processing baggage in a timely and efficient manner to facilitate smooth operations within the airport environment.

Responsibilities

 Key Responsibilities: 

• Receive, sort, and load baggage onto conveyor belts and handling equipment for transportation to aircraft or storage areas. 
• Utilise automated baggage handling systems and equipment to track, scan, and transfer luggage to designated flights or destinations. 
• Ensure compliance with airline and airport security procedures and regulations while handling and processing baggage. 
• Coordinate with airline representatives, ground crews, and other stakeholders to prioritise baggage handling and resolve any issues or discrepancies. 
• Monitor and maintain the cleanliness, organisation, and safety of the bag hall area, including conveyor belts, sorting stations, and storage facilities. 
• Report any equipment malfunctions, maintenance issues, or safety hazards to supervisors and follow established protocols for troubleshooting and resolution. 
• Assist passengers with lost or delayed baggage inquiries, providing support and guidance in locating and retrieving their belongings. 
• Adhere to Swissport’s standards of service excellence, professionalism, and teamwork in all interactions and tasks. 

Qualifications

 Qualifications: 

• Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred. 
• Strong attention to detail and the ability to work efficiently in a fast-paced environment with strict deadlines and priorities. 
• Excellent communication skills and the ability to interact professionally with colleagues, supervisors, and external stakeholders. 
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements. 
• Physical stamina and the ability to lift, carry, and manoeuvre heavy baggage and cargo items as needed. 
• Must possess a valid FULL UK MANUAL driver's license and be able to pass a background check

 Benefits: 

•  Access to Employee Assistance Programme and wellness initiatives. 
•  Comprehensive training and development programmes. 
•  Free onsite parking whilst at work 
•  Retirement savings plan with employer contributions. 
•  Career advancement opportunities within the aviation industry.