Be part of the worlds most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disru...
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JOB PURPOSE
Quality is a key driver of competitive advantage in the Personal Care and Beauty and Wellbeing business. The BU Quality Innovation Specialist plays crucial role supporting role to business partner in delivering growth via innovation. The role drives culture of consumer obsession, learning from insights and driving superior products. The role demands business strategy, prioritising design cells and cross functional collaboration ensuring products delivers the best consumer experience. This role champions product safety and superior quality, leading teams with passion and precision to uphold the highest standards.
The Quality specialist will support and lead respective category Quality for products PC & BW in Europe with a Turnover of >2.5 billion Euros. The role will be responsible for deploying and lead where required Quality strategy, governance and goals that directly impacts marketplace success, our credibility with customers, consumer safety and on‐shelf quality of our products in the marketplace. This in turn impacts Unilever reputation and brand equity in ensuring quality for making brands unmissable superior.
The role will predominantly focus on the Deodorant category; however, it will partner with the BU Quality Organization team and categories (Skin Cleansing, Oral Care, Hair Care or Skin Care).
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
RESPONSIBILITIES
- Supporting governance to compliance of the products by design and delivery as part of innovation process
- Partnering R&D, Brand, SC and factories to bring consumer insights for innovations, follow process to enable risk mitigation, safe product with early product quality standards.
- Support or Lead as responsible for Superior quality for innovation through continuously evolving with the business expectations.
- Works as part of BU quality team to make sure suppliers, CM, Manufacturing is geared up and able to develop capability inline with innovation and changes being made.
- Member of the Europe PC & BW Quality Team, represent BU team as required in innovation and change projects.
- Deliver BU quality innovation KPI, measures and delivers improvements
- Collaborate with cross-functional teams, suppliers, and external stakeholders to deliver safe and superior quality First Time Right
- Work with the innovations and operations team on consumer complaints, insights and feed back for business UBS conversations.
- Raises the risk in technical steercom or IB to make informed decision with business team
- Stay informed about industry trends, emerging technologies, and regulatory changes to ensure the company remains compliant and competitive in the market.
- Support BU teams to enable them to develop and implement the Quality Management System (QMS) linked to land innovations first time right which are compliant and safe.
- Support in developing new capabilities as well as improvements in current/new manufacturing site to land innovations and big 5s changes.
- Maintain an effective Change Management system to ensure business changes are effectively landed first time right
- Deploy a digital Quality transformation program
- Support in the BU E2E Culture Quality Transformation Program
- Be the voice of quality in cross functional team and influence to make right choices for consumers even if it means challenging the norms and developing new standards/methods across functions to land safe and superior products
ALL ABOUT YOU
- Strong consumer understanding and ability to bring in insights and influence team making right choices to win competitively.
- Understanding of global and operational business strategy and challenges;
- Cross functional partnership in a project or programme, ideally with R&D, Marketing and Supply Chain
- Analytical skills: Utilizing data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.
- Communication skills: Collaborating with cross-functional teams, suppliers, and regulatory agencies to learn and develop new platforms for innovations as needed and drive the change.
- Problem-solving abilities: Investigating consumer complaints, and implementing change for 5s, innovations and any transformation program
- Experience in virtual teamwork.
- Quality management expertise: Developing and implementing quality control procedures, conducting audits, and managing quality assurance programs to maintain product safety and consistency to launch new innovations and change in market.
- Track record of delivering quality performance improvement within multiple large to small manufacturing sites;
- Clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks;
- Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
PREFERRED QUALIFICATIONS
- Proven experience in Consumer goods industry
- Technical related degree or university degree preferrable
ADDITIONAL INFORMATION
- Office based with Unilever hybrid/remote work policies.
- Role includes travel to suppliers, manufacturing sites and meetings in Europe (around 15 to 20% travel)
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