Casework Coordinator at British Red Cross

Are you passionate about supporting people in crisis? Do you thrive in a fast-paced, caring environment? As a Casework Coordinator, you’ll deliver vital support to refugees, asylum seekers and vulnerable migrants across the UK. You’ll help people navigate complex systems, access their rights, and rebuild their lives. You’ll play a key role in shaping and improving services that truly matter. Could this be your next meaningful step?

What will a day in the life of a Casework Coordinator involve?

• Providing advice and advocacy on welfare, housing, health and asylum support.
• Coordinating emergency provisions like hardship payments and hygiene packs.
• Supporting and managing volunteers to deliver high-quality casework services.
• Building relationships with external partners to ensure holistic support for service users.

To be a successful Casework Coordinator, what will you need?

• Experience delivering casework to vulnerable clients, ideally within refugee or asylum contexts.
• Strong communication skills, including working with interpreters and diverse communities.
• The ability to manage volunteers and work collaboratively in a high-pressure environment.
• Knowledge of asylum seekers’ rights and entitlements, and how to advocate effectively.

Interested? The closing date for applications is 23.59 on Wednesday 12th November 2025. Interviews commencing from December 1st 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.