About the Role
The Client Service Cashier and Administrator will report to Client Service Manager to assist with the delivery of the most efficient and enhanced sales experience for Bonhams clients. The Client Service Cashier and Administrator will support the cashiers desk at both Knightsbridge and New Bond Street handling payments, collections, end of day banking as well as coordinating with shippers, ensuring client satisfaction and that Bonhams are operating in an organised and compliant manner. This is a full-time position.
They will support the Post-sale Manager as well as the wider Client Service team with communicating effectively and efficiently between Specialist, Credit Control, Compliance, and Operation departments. They will provide advice and support to clients and internal teams where required, regarding payments, stock control, shipping, VAT, and compliance.
The Client Service Cashier and Administrator will play an integral role in delivering the highest level of service to our clients throughout their experience in buying and selling at Bonhams.
In your role as Client Service Cashier and Administrator, you will:
- Cover cashier’s desk, taking payments on credit/debit cards, recording payments on the company system and ensuring end-of day banking is performed accurately.
- Answer client calls and emails that come into the Client Services shared inbox in an efficient and professional manner, specifically focusing on the post-sale inbox.
- Be the point of contact for client post-sale enquiries, from processing invoices to assisting with shipping arrangements, liaising with third party shippers as well as offsite storage locations.
- Work closely with specialist departments, acting as a bridge between clients and specialist departments, for Bonhams auctions, managing a high volume of bidder requests by phone, in person and via email, ensuring the post-sale client experience is seamless.
- Liaise with the Accounts, Compliance, IT, and specialist teams, providing efficient problem solving for any issues that may arise, always ensuring customer satisfaction.
- Be the main point of contact for Bonhams’ recommended shippers, to guarantee smooth collection at Knightsbridge and New Bond Street.
- Champion clients’ feedback on post-sale experience and escalate to the Post-sale Manager and Client Service Manager where appropriate.
- Prevent, and deal with customer complaints, and escalate these to the Manager, when appropriate.
- Maintain accurate and updated client accounts through Bonhams’ CRM system.
- Safeguard the security and confidentiality of information and complying with the Data Protection Act and any other company policies.
- Cover the reception and registration desk if required, assisting clients with walk-in valuations, registration, and catalogue enquiries.
- Be an expert on Online Only and Live sales, handling pre- and post-sale administration in tandem with the specialist departments and the wider Client Service team.
- Ensure the best presentation of public reception areas, keeping meeting rooms tidy and organised, whilst ensuring all equipment is adequately maintained.
- Be flexible to work for evening events, and weekend viewings when required, including assisting with cashiering duties on offsite sales.
- Perform any ad-hoc duties or deliver projects assigned by your Manager.
- Work flexibly between Knightsbridge and New Bond Street.
Key Skills and Experience
- Understanding of auction house procedures
- Computer literate with proven experience of using CRM systems
- Excellent interpersonal skills
- Flexible team player
- Ability to work independently as well as part of a team
What we Offer
Some of our benefits and perks include:
- 28 days holidays (including Bank Holidays), increasing to 33 with service.
- Healthcare and Life Assurance
- Enhanced Maternity and Paternity leave
- Cycle to Work Scheme
- Season Ticket Loan
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