Commercial Operations Coordinator at Manchester City Football Club

Manchester City is looking for a Commercial Operations Co-ordinator to support the day-to-day running of our Commercial Sales function. This role sits at the centre of our hospitality, groups and reseller operations, providing essential coordination across inventory, systems, project delivery and matchday activity. You’ll work closely with multiple sales teams, helping to streamline processes, manage requests and ensure everything behind the scenes runs smoothly.

Your Impact

• Provide day-to-day operational support across Hospitality, Groups and Reseller teams, ensuring processes are followed and risks are minimised.
• Support delivery of key commercial projects (e.g. seasonal renewals, concerts, matchday on-sale activity) from planning through to execution.
• Manage inventory processes, including approvals, governance checks, refunds and allocations.
• Support internal revenue streams (e.g. players, partners, protocol) across seasonal and match-by-match activity.
• Assist with reseller operations, including bulk inventory processing, ticket queries and fulfilment support.
• Manage shared inboxes, distributing enquiries efficiently and ensuring timely responses.
• Support matchday operations and wider administrative tasks as required.

What we are looking for

• Strong written and verbal communication skills, with high attention to detail and accuracy.
• Experience in an administrative, operational or sales support role within a fast-paced environment.
• Highly organised with a structured approach to managing tasks and processes.
• Confident working across multiple systems, including Microsoft Office (Excel, Word, PowerPoint).
• A collaborative mindset with the ability to build relationships across teams.
• Flexibility to support both Men’s and Women’s matchdays as required.