For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.
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Content Operations Associate- Senior Associate- Chase UK
Provide coordination, and hands-on support to ensure that all product teams have sufficient levels of content support
Help to lighten the administrative load on our UX writers, week-to-week, by helping to scope upcoming projects and organising sprint planning e.g. Reviewing the quality of upcoming JIRA tickets, to ensure stakeholders have created them correctly and provided a sufficient amount of detail for the writers to work effectively
Developing and owning documentation of content processes
Work with the business to ensure that our content is published on time and to a high standard
Work alongside Marketing, Product and the Customer Experience teams to help to publish effective content
Support the content writing team to ensure that content is reviewed and approved before publishing.
Required qualifications, capabilities and skills
Experience of content delivery, ideally in a highly regulated industry like financial services, wealth management or banking
Proficiency with Jira, Confluence or other equivalent tools
Experience supporting operational processes
Ability to navigate complexity and deliver valuable outcomes in a fast-paced environment
Natural curiosity regarding how things work and a desire to fix business problems
Ability to build relationships, collaborate, and communicate effectively at all levels
Experience working with Content Management Systems (CMS)
Strong understanding of HTML and web content delivery (you will not be expected to be an HTML developer)
Enthusiastic about delivering customer-centric content.
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