Careers at L’Oréal

A Day in the Life

• As a Customer Care Executive, you’ll be at the heart of delivering exceptional service to our Pharmacies, Department Stores, and Medi-Spa customers. Your mission? To ensure their needs are met seamlessly from order to delivery. You’ll be the go-to person for operational queries, representing the division with professionalism and care.

Here’s what your day might look like:

• Customer Liaison: Build strong relationships with internal teams and external customers, acting as the first point of contact for operational queries.
• Problem-Solving: Dive into root causes of issues, propose solutions, and improve processes to enhance customer satisfaction.
• Operational Excellence: Use tools like SAP and Microsoft Office to manage orders, track deliveries, and ensure smooth operations.
• Customer Experience: Support our customer satisfaction survey analysis and contribute to action plans that elevate the LDB customer journey.
• Collaboration: Work cross-functionally with various departments to deliver results and drive long-term improvements.

We Are Looking For

You’ll thrive in this role if you’re a proactive problem-solver with a passion for delivering exceptional customer experiences. Here’s what we’re looking for:

• Strong Communicator: Excellent interpersonal and influencing skills to build relationships across all levels.
• Supply Chain Knowledge: A solid understanding of supply chain processes.
• Tech-Savvy: Comfortable learning new IT systems; SAP experience is a plus.
• Organized Multitasker: Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Solution-Oriented: A logical thinker who can resolve complex issues under pressure.
• Team Player: Adaptable communication style and ability to collaborate effectively with diverse teams.