Customer Delivery Manager, Global Enterprise Services at Amazon

Description

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Project Kuiper business operations team is looking for a Customer Delivery Manager to join our Enterprise Service Delivery organization. In this role, you will work closely with customers to design, implement, and manage the onboarding and delivery of Kuiper Satellite Services to meet the customer technical requirements and business objectives. You will be responsible for managing the customer experience as part of service launch or post-sales activities. This includes leading the implementation process, ensuring adherence to best practices, optimizing performance, identifying opportunities for upsell or introduce value added services, and managing risks throughout the project or ongoing service contract. This role will interface with cross-functional business development, sales, service delivery and enterprise customers to conduct early on-site testing, technical onboarding, and acceptance testing for Kuiper enterprise customers. Join us and make a difference for people and businesses around the world.

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Key job responsibilities

• Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Kuiper Satellite Services delivered to enterprise and mobility customers
• Manage assisted ordering process, system integration and acceptance process for Kuiper business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other mobility customers
• Work with Kuiper product / program management, AWS, partner ecosystem, and end-customer IT / technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements
• Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies
• Manage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer onboarding
• Advocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service delivery

Basic Qualifications

• Extensive years of working directly with enterprise or mobility customers, leading complex end-to-end system integration or on-site service delivery projects
• Tenured experience in project management of technical programs
• Experience in consulting services, business development, or technical sales

Preferred Qualifications

• Years of hands-on work managing complex wireless or network technology deployments
• Experience working directly with satellite or cellular technology
• Active project management certification (PMI-PMP, CSM, SAFE)
• Excellent communication and presentation skills, with experience preparing project communications and presenting to diverse audiences
• Strong RF experience (telco or satellite) with hands-on experience managing site surveys, installation best practices, assessing link budget/SINR, signal interference, spectrum management / coordination with other wireless systems
• Knowledge of wireless technologies – Satellite Payloads, Ground Systems and Operations, 2G/3G/4G/5G, Packet Core and RAN, Data Plane vs Control Plane, VoIP, Emergency Services, 3GPP Standards