Customer Service Agent - Full Time - UK at Swissport

About the Role: 

• As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Key Responsibilities: 

• Greet passengers and provide friendly, professional assistance throughout their journey. 
• Assist passengers with check-in procedures, luggage handling, and boarding processes. 
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. 
• Ensure compliance with airline and airport regulations, including security and safety protocols. 
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. 
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. 
• Perform administrative tasks, including data entry, documentation, and reporting as required. 
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual. 

Qualifications: 

• Prior experience in customer service, hospitality, or related fields is advantageous. 
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus. 
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure. 
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs. 
• Demonstrated problem-solving abilities and a proactive approach to resolving issues. 
• Attention to detail and accuracy in handling passenger information and documentation. 

Benefits: 

• Access to Employee Assistance Programme and wellness initiatives. 
• Comprehensive training and development programmes. 
• Free onsite parking whilst at work 
• Retirement savings plan with employer contributions. 
• Career advancement opportunities within the aviation industry.