Customer Service Agent - Travel Insurance at Zurich Insurance Group

What’s the job? 

Join a team that makes a real difference for travellers worldwide! In this role, you’ll be the first point of contact for customers and partners, delivering exceptional service and guidance that ensures our customers can travel with confidence.   

• You’ll provide clear, accurate, and compliant advice on travel insurance policies, coverage, and claims.  
• You’ll handle enquiries across phone, email, and messaging channels, turning challenges into positive experiences.  
• You’ll understand customer needs, offer tailored solutions, and ensure satisfaction from start to finish.  
• You’ll interpret policy details and coverage levels to resolve queries efficiently and in line with procedures.  
• You’ll aim to meet and exceed quality, response time, and customer satisfaction targets while managing queries within agreed timelines.  
• You’ll escalate complex issues when needed, ensuring every customer feels supported and valued. 

What are we looking for? 

• We are looking for team members to join us starting in late May/early April 2026.   
• You’ll have strong written and verbal communication skills – you can communicate with anyone 
• You’ll have previous customer service or sales experience, ideally within a call centre environment, however this is not essential  
• You’ll have the ability to assess information quickly with attention to detail and ask questions when required 
• You’ll have a passion for providing customer service and solving customer problems 
• You’ll be flexible with shifts including weekdays and occasional weekends/bank holidays as required 

End Date: 6th April 2026