Customer Service Associate - Track and Trace at UPS

Job Purpose:

• To provide an enhanced level of customer services and operational support. Customer Services Track and Trace Agents will deal with shipment specific and other logistical issues.

Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Tuesday to Saturday, various shift patterns to be advised, 40 hours per week

Responsibilities:

• To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Provide logistical and operational support to facilitate efficient shipment journey.
• Intervene on at-risk or delayed shipments effectively and in line with standard operating procedures.
• Continuous improvement of operational and logistical execution.
• Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all client requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.
• Develop and employ a deep understanding of import/export guidance on a regional basis.
• Preparing, verifying, and distributing reports to customers, internal and external.
• Preparing, verifying, and distributing country specific project documentation.
• Attending client meetings and teleconferences when required.
• Administrative tasks to ensure data integrity and accuracy.

Qualifications:

• Skilled in the use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Excellent communication skills with the ability to influence others
• Excellent problem solving and prioritization skills
• Thorough understanding of Aviation/airline networks
• Flexibility in working hours when required.

Job Summary. 

• To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service related issues.