Customer Service Associate at UPS

Job Description:

Job Location: Marken UPS, The Alba Centre, The Alba Campus, Livingston, EH54 7EG

Work Schedule: Monday to Friday - 40 hours per week - shift patterns may vary - weekend working as required

Job Purpose: To provide an enhanced level of customer services and operational support. Customer Service agents will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities:

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
• Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable.
• Liaise with all relevant departments withing the Global and Domestic Marken network to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.
• Entering clinical trial sites into the Marken internal database.
• Answering and dealing with general telephone and email requests from external customers and internal offices/agents.
• Preparing, verifying and distributing country specific project documentation.
• Attending customer meetings and teleconferences when required.

Requirements:

• Skilled in the use of Microsoft Suite (Excel, Word, and Outlook).
• Good working IT skills.
• Thorough understanding of Aviation/Airline Networks.
• Excellent communication skills and ability to influence others.
• Excellent problem solving and prioritization skills essential.
• Flexibility in working hours required. Weekend coverage when required.
• The ideal candidate will live in Livingston owing to the nature of the role and changing shift patterns.
• Team player mentality with ability to work on own initiative.