Customer Service Representative (Electronics & Tech Store – Newcastle, UK) at MyJobMag

Salary: £23,000 – £26,000 per annum (plus incentives)

About the Role

• MyJobMag UK is recruiting for an innovative electronics retailer seeking a Customer Service Representative to provide excellent support to customers both in-store and online.
• The ideal candidate will be tech-savvy, personable, and passionate about helping customers find solutions to their technology needs.

Key Responsibilities

• Handle customer enquiries, complaints, and returns efficiently.
• Provide product information and after-sales support.
• Collaborate with technical and sales teams to resolve issues.
• Manage CRM records and ensure follow-ups are completed.
• Uphold company standards of professionalism and service excellence.

About You

• Excellent communication and problem-solving skills.
• Passionate about technology and customer experience.
• Able to remain calm under pressure.
• Previous retail or call-centre experience is an advantage.
• Familiarity with consumer electronics products preferred.

What’s on Offer

• Competitive salary with incentive opportunities.
• Training on the latest tech.
• Clear progression path into senior support or sales roles.