G4S is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. Wit...
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We have an opportunity for a Customer Services Assistant to join our team based in Cheltenham, Gloucestershire. This is a full time position working 40 hours a week, Monday to Friday working various 8 hour shifts between 6:30am and 7pm. As a Customer Services Assistant you will be expected to deliver a full and comprehensive customer service in support of the delivery of this prestigious contract by providing exceptional service to our high-profile client. This varied and interesting role will provide support to the Total Facilities Management (TFM) contract which includes assisting with the delivering Desk Management, Car Parking, Lockers and Switchboard services.
Responsibilities
To work as a member of the G4S Customer Services Hub providing a variety of effective, well organised and efficient services, providing a high level of customer service.
To work flexibly between the G4S Customer Services teams to ensure the delivery of administrative services.
Ensure that records are maintained and updated at all stages using the appropriate IT support applications e.g. Maximo, Service Desk, VRIS, Hospitality Suite etc.
Assist with queries, complaints and general enquiries.
Liaise with key stakeholders, internal business partners, customers and clients.
Be prepared to undertake provide cover during times of peak demand or during staff absences To keep your line manager informed of all service-related issues.
Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including, Company staff, Authority staff, contractors and members of the public etc.
About You
We are looking for positive, organised, proactive, and resourceful candidates. You must have good team organisational skills and communication skills when working in high pressure environments.
In order to demonstrate your knowledge we would require candidates to have experience working in a customer service environment. We would particularly encourage candidates with experience in a Facilities Management environment to apply.
Essential
High level of IT skills including MS Office.
Excellent customer service skills.
Ability to adapt to changing priorities.
Enthusiastic and flexible.
Ability to work as part of a team.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
2.5% Golden Hello payment on commencement of employment.
Annual retention bonus of £2,000 (pro-rata for part time employees), subject to maintaining clearance requirements.
27.5 days Annual leave plus 8 days Bank Holiday
Progression, training and development catered to you.
Charity work.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
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