Customer Services Operator at Maritime Transport Ltd

Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our Birmingham Depot to help us to develop our ambitious plans.

Why work for Maritime Transport?

• Competitive salary
• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• Group personal pension.
• Employee assistance programme.
• Big discounts on MSC cruises for yourself, family and friends
• Maritime Weekly Lottery – every week one employee will win £1,000 Net
• You’ll be working for one of the market leaders

Duties & Responsibilities:

• Managing our customers daily volumes.
• Dealing internally with Maritime staff to manage any issues or problems.
• Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times. 

What we’re looking for:

• Previous experience in a Transport role – Essential
• Confident and clear communicator – written and verbal
• Excellent UK geographical knowledge
• Can work on own initiative
• Quick and efficient problem-solving skills
• Organised at all times
• Flexibility to meet the demands of the business

An understanding of the transport industry is essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.