Customer Success Manager at Mastercard

The Task-at-Hand:

• Understand & define project success criteria together with customers, translate data & reports into an actionable personalisation plan, track & demonstrate success against this plan
• Help customers discover & define their key segments to execute a user centric optimisation strategy
• Train customers on how to use Dynamic Yield's platform to their needs
• Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
• Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
• Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
• Communicate project status and issues internally across multiple organisational levels
• Consult with clients on product features, functionality and onboarding best practices

Optimal Skills for Success:

• 3+ years of services/consulting experience
• Business Fluent in English 
• Prior onboarding/project management experience preferably in a SaaS company
• Hold expertise in at least 2-3 products in the space of Optimisation, CRM, Personalisation, Recommendations or Segmentation
• Ability to understand complex technology and explain it simply
• Understand how to manipulate, analyse and interpret data
• At least 1 years of experience presenting to C-level executives as a vendor representative
• Ability to multi-task, prioritise and handle issues/escalations under pressure
• Committed to customer satisfaction and a passion for customer success
• Ability to work independently and through teams, at multiple organisational levels
• Knowledge of online marketing functions
• Experience working with Publishers or eCommerce
• Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed
• Degree in Economics/business or any marketing-related analytical degree