Customer Supply Manager at PZ Cussons

The role:

We have an exciting opportunity for a Customer Supply Manager to join our business! We are looking for a People Leader who is commercially minded and has a good track record within Supply Chain and Process Improvement to join our Customer Supply team here at PZ Cussons. While leading a team of Customer Supply Coordinator in guiding them to deliver our KPI targets (such as Customer Service Level and Case Fill), you will be driving excellent customer relationships and act as the key point of contact for the business units the team looks after.

• Driving Customer Supply KPIs – CSL/Case Fill/Load Utilisation/Case fill/Engagement
• Coach, develop, manage performance of team
• Point of escalation for team queries
• Communicating opportunities/risks to stakeholders

Key Skills:

• A good track record of supply chain experience
• People leadership experience
• BEST Behaviours (Bold, Energetic, Striving, Together)
• Commercially Minded
• Process Improvement experience
• Knowledge, understanding and use of Microsoft Excel and SAP
• Ability to build strong relationships

Knowledge/Qualifications:

• Degree in Supply Chain, Business, Logistics, or related field; postgrad (e.g. MSc, MBA) preferred.
• Strong expertise in supply chain and S&OP/IBP processes.
• Proven leadership in managing and developing cross-functional teams.
• Skilled in ERP systems (e.g. SAP), forecasting tools, and data analytics.
• Commercially aware with experience in customer collaboration.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.

Technical/Professional Experience:

• Experience in Customer Supply, and S&OP/IBP processes.
• Proven track record of leading cross-functional supply chain or commercial teams.
• Demonstrated success in driving process improvements and systems optimisation.
• Experience managing through your team for best-in-class customer relationships and collaborating with retail partners.
• Skilled in interpreting data to influence strategic decisions and performance outcomes.
• Familiarity with FMCG or similar fast-paced, customer-driven environments