Customer Support Specialist (Czech & English) - Sofia, Bulgaria at Velenosi & Meredith Consulting

• Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you'll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email all within a compliance-driven, fast-paced environment.

Location: On-site in Sofia, Bulgaria
️ Languages: Czech (C2/native) + English (B2+)
Shifts: Rotational: Mon - Sat (09:00 - 23:00), Sun (10:00 - 19:00)
Type: Full-time

What's in it for you:

• Competitive salary with additional annual payments
• Private health insurance & wellness support
• Paid training and structured onboarding
• Career development in a growing international company
• Modern office environment with a collaborative team

You Bring:

• Native or C2-level Czech and strong English
• Excellent communication and problem-solving skills
• Comfort working with digital tools and support systems
• Previous customer service or retail experience is a plus
• Detail-oriented, reliable, and customer-focused mindset
• Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care.