Desktop Support at Rockstar Games

Rockstar is on the lookout for a talented Desktop Support who possesses a passion for IT and providing first line support within a busy technology driven company.

This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. 

WHAT WE DO

• The Rockstar Games IT team are a friendly, close-knit team who are part of the larger global R* IT family.
• We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
• Our main goal is to give the highest level of service to ensure minimal downtime for the end user.
• We are process and procedure driven with an emphasis on accurate documentation.

RESPONSIBILITIES

• Provide first line technical support all users.
• Build, deploy and configure PC’s and development consoles for new/existing employees.
• Upgrade software and hardware as required by the development teams.
• Active Directory – Managing Users, Computers, Groups and OU structures.
• Document and maintain accurate installation and procedure guides.
• Procurement of all hardware, software, peripherals, etc.
• IT storeroom housekeeping, including regular stock checks, hardware recycling and maintain secure disposal processes.
• Demonstrate effective and concise communication skills.

REQUIREMENTS

• 3+ years of professional IT Support or equivalent experience.
• Expertise of Microsoft 10 and O365.
• Thorough understanding of Active Directory.
• Strong knowledge of SCCM.
• Knowledge of Linux Ubuntu and Apple OSX.
• Familiarity of Monday or another industry standard management tool.
• Experience with ServiceNow or some other ticketing system.
• Ability to install, upgrade and maintain PC workstation hardware.

PLUSES

• Please note that these are desirable skills and are not required to apply for the position.
• An understanding of Group policy and basic troubleshooting experience.
• Knowledge of networking and cyber security.