Distribution Operations Engineer at Warner Bros. Discovery

Your New Role...

With a focus on networking, international satellite & fibre methodology and compression & distribution technologies reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s  Global television distribution infrastructure and supporting our Live Events output.  You will be a part of our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician.  Operations Engineer’s  in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. 

Your Role Accountabilities...

• Monitoring all of WB Discovery’s channels
• Manage the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air.
• Respond to all affiliate enquiries and maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets
• Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels
• Outage vetting – initiating of critical outage situations
• Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution
• Liaise with third party fibre, uplink and playout providers during fault investigations.
• Provide input and issue written reports to various factions of the Technology & Operations groups about transmission system reliability.
• Routinely check the health of Distribution equipment.
• Proactively identify and address potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies
• Develop corporate oversight/participation in Distribution Technologies 
• Assist with training and development of Distribution Staff Members as needed.
• Create and update documentation and procedures
• Implement, or assist with implementation of, changes to distribution infrastructure
• Identify, adjust, and help establish new monitors and metrics needs
•  Other duties as required.

Qualifications & Experience...

• Bachelor's degree in Broadcast Engineering, Information Technology, or a related field, or equivalent work experience
• Previous experience in a broadcast, media, or telecommunications environment.
• In-depth knowledge of television distribution systems, platforms, and standards.
• Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP Network concepts including multicast traffic
• Knowledge of and experience with SMPTE 2110
• Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as Telemetry Monitoring and Control Systems
• Is able to operate associated test and analysis equipment including but not limited to video waveform monitor, vector scope and transport stream analyser
• Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance
• Candidate should have working knowledge of MPEG-2/4 encoding technology, encryption/ authorization technology and TVRO receive systems.
• Able to work without supervision, combining initiative with discretion
• Computer literacy, excellent oral and written communication abilities and close attention to details are required.
• Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission critical position to support the distribution reliability of  WBD services.
• This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager
• Able to communicate technical matters to technical and non-technical audiences
• Understand and be able to work with monitoring systems and related technologies
• Excellent written and verbal communication skills and a friendly disposition
• Excellent interpersonal skills
• Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements
• Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed
• Ability to define & document IT support procedures as required
• Ability to maintain focus in a high-pressure environment