Duty Manager at DHL

WHAT DOES THE ROLE ENTAIL?

• Manage day-to-day operations, ensuring compliance with company policies and procedures.
• Develop and implement consistent processes to maximize colleague utilization while minimizing staff turnover and absenteeism.
• Conduct comprehensive appraisals and performance management in line with the company handbook.
• Facilitate daily shift handovers and conduct face-to-face team performance discussions.
• Keep all staffinformed of operational issues, company updates, and station operational notices.
• Collaborate effectively with colleagues and liaise with the Assistant Operations Manager (APM) to support cross-departmental operations.
• Ensure on-time performance targets set by customers are consistently met.
• Conduct staff performance appraisals, 1-2-1's and probationary reviews in accordance with company policies.
• Uphold safety standards by completing audits using iAuditor and raising General Safety Reports (GSRs).
• Foster a culture of safety, ensuring compliance with the Health & Safety at Work Act 1974 and its revisions.
• Build and maintain strong relationships with third-party providers.
• Always represent the company in a professional manner.
• Perform any other reasonable duties as requested during shifts.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Strong management knowledge and experience.
• Ability to inspire, lead, and motivate a large workforce.
• Familiarity with ground handling practices, including baggage handling, cabin appearance, and airside safety (preferred).
• Excellent people and communication skills.
• Proven leadership abilities with a track record of achieving key performance targets.
• Strong capability to drive policies and procedures.
• Flexibility to adapt to changing operational needs.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID
• Pass a pre-employment Drug and Alcohol test