Enquiry and Disability Support Librarian at University of the West of England

Job description

This is an exciting opportunity to deliver Library services as part of the Student Service Centre, part of the new Student and Campus Life service. 

In our Student Service Centre we help students navigate their whole journey, providing a coherent route and common experience for all student enquiries.  Offering information and access to services covering all aspects of student life; from academic and learning resources to financial, physical and mental wellbeing through to residential and all other aspects of student life.

We are seeking to appoint an Enquiry and Disability Support Librarian.  Working as part of a team of Enquiry and Disability Support Librarians, led by the Enquiry and Disability Services Librarian, you will provide direct enquiry support for a diverse range of library users both online and in person. 

This role will be based at the Frenchay library but will also work at our Glenside and Bower Ashton libraries weekly to provide support for the teams there. You will act as  a line manager for staff, monitoring and allocating work, supporting the induction and training of new staff and carrying out performance development reviews. 

Your role will also be vital in building relationships with other colleagues and services at the University, sharing information and ensuring that our students have the best possible journey during their time at university.

About you

We are looking for someone:

• ambitious about delivering high quality customer service
• with experience of managing and supervising staff and collaborating with others
• who has experience of working in a library environment
• with excellent IT skills and experience of email, MS Office applications and other digital tools
• innovative about change and developing services
• passionate about delivering inclusive support and ensuring that our students get the best out of university