Enquiry Management Assistant at The University of Edinburgh

The Opportunity:

• We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you.  You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).  

Your skills and attributes for success: 

• Excellent customer service skills.  
• Proven experience in building strong working relationships.  
• Enjoy analysing and problem solving to deliver great results every time.  
• The ability to prioritise your workload and work under pressure.  
• This post is full-time (35 hours per week); however, we are open to consider flexible working patterns. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.  

How to apply

Please include the following documents in your application:

• CV
• Cover letter
• Applications without a cover letter and CV will not be considered.     

People have always been at the heart of our work. As part of the University, you are a part of our community. We are looking for people with drive, determination, and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful/personalised flexibility for you.

A career with us has a range of other benefits that can be tailored to your lifestyle: 

• Interesting work
• Good salary/pay rates
• Contributing to the work and purpose of the University 

As a valued member of our team, you can expect: 

• A competitive salary. 
• An exciting, positive, creative, challenging and rewarding place to work. 
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page and use our reward calculator to discover the value of your pay and benefits.