F&B Service Expert (Breakfast) - London Marriott Hotel Kensington at Marriott Hotels

The impact you’ll make

Breakfast isn't just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our experts, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.

What you’ll do

• Assist with opening of breakfast service 
• Provide exceptional customer service in a friendly and professional manner.
• Take customer orders, process payments, and ensure a smooth and enjoyable dining or bar experience.
• Maintain cleanliness and organization of the bar area, including washing glassware and cleaning surfaces.
• Monitor customer behavior and consumption of alcohol to ensure a safe and responsible drinking environment.
• Restock bar supplies, including liquor, mixers, garnishes, and glassware.
• Ensure all health and safety regulations are followed, including maintaining a clean and hygienic bar.
• Handle customer complaints or concerns promptly and professionally.
• Work collaboratively with other team members to ensure efficient bar operations.
• Maintain knowledge of current drink trends and bar specials to make recommendations to customers.
• Check identification to verify legal drinking age.

Shift Patterns: 

• 5 days a week
• Monday - Friday : 05:30 - 14:00 
• Saturday-Sunday: 06:00-14:30 

What we’re looking for

• A warm, people-oriented demeanor
• A team-player attitude
• A safety-first approach
• Positive outlook and dependability