Front of House Assistant at The Donkey Sanctuary

The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships. 

We are heading into our busy season and are looking for friendly and proactive team players with a strong customer service ethic to join our team at our award winning restaurant, The Kitchen. As Front of House Assistant, you will ensure excellent customer service is delivered by giving a warm welcome to all visitors, engaging them in the charity at every opportunity and ensuring that service exceeds customers’ expectations at all times.

About you:

• Experience of working front of house in a high-volume catering operation.
• Excellent customer service skills, including experience of dealing with enquiries and complaints from members of the public.
• Strong communication skills.
• Good organisational skills.
• Self-motivated.
• Great interpersonal skills – able to establish, build and maintain successful relationships with staff, supporters and visitors.

About the role:

Your principal duties and responsibilities will include –

• Serving food and beverages to customers, including barista coffee, to a consistently high standard.
• Delivering food and beverages to tables and clearing trays.
• Ensuring secure cash handling and efficient and accurate use of the till.
• Keeping the front of house and counter areas clean, cleaning and maintaining equipment and keeping records as required in compliance with food hygiene regulations.
• Assisting with putting away deliveries and ensuring stock rotation.
• Assisting with food preparation as required.
• Carrying out dishwashing duties to a high standard.