Front Office Night Host/ess at Hyatt

Duties and responsibilities related to the Front Office Night Host/ess role

• Assist guests during their stay, ensuring a smooth arrival and departure experience.
• Create meaningful connections with guests and deliver memorable experiences.
• Act as a team player, supporting colleagues with a positive, can ‑ do attitude.
• Maximise revenue opportunities through effective upselling.

You will be expected to work 37.5 hours per week, five days out of seven, on a shift ‑ rota basis. Night shifts will run from 11:00 p.m. to 7:30 a.m., including weekends.

Qualifications
About you:
The ideal candidate will be passionate about providing the best customer service for all our Guests, ensuring that we meet all their needs.
Ideally, you will have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve. You will have excellent IT and communication skills. As an organised and outgoing individual, you will not be fazed by the diverse and challenging situations you will deal with.

What We Offer

• Salary: £24784.5 per annum, plus a night allowance of £1,000 per annum
• 12 complimentary nights per year across Hyatt Hotels worldwide
• Discounted stays for you and your family from day one
• Discount on food & beverage when dining as a guest at selected Hyatt Hotels
• Complimentary meals on duty
• 28 days holiday including bank holidays (increasing to 33 days)
• Extensive learning and development opportunities
• Headspace membership and access to our Employee Assistance Programme
• A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
• Clear career progression and global mobility within Hyatt Hotels