Homeowner Services Officer at Abri Group

Your new role

We're delighted to be recruiting for a Assistant Homeowner Services Officer to join our exciting Specialist Residential Services team.

This is a permanent role based in our Eastleigh office.

• Your main purpose will be to support and deputise for the Homeowner Services Officers by providing first point of contact for customers, covering responsibilities where needed and offering customers a seamless, knowledgeable service.
• You will confidently manage and oversee the processing of consents and applications in accordance with lease agreements, providing expert advice to customers.
• You’ll be the lead and point of contact for all QLTA and Section 20 consultations, co-ordinating and producing documents in line with government legislation. This will include supporting the business with expert advice and training where required.
• A well as providing administrative support for the Homeowner Services team, you’ll  collaborate with in-house and external solicitors on the processing of the Landlord Management Packs in relation to the sale of leasehold and freehold properties.

Knowledge, skills and experience required

• You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation effecting these customers (in particular the Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act).
• You’ll have demonstrable knowledge and experience of applying Leasehold law relating to Section 20 and QLTA consultations, assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
• You’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem