Housekeeping Coordinator at Fairmont Hotels & Resorts

Salary: £36,643 (including service charge)

Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role. 

You will be accountable for: 

• Handle all internal and external calls to housekeeping and distribute information efficiently through full utilisation and monitoring of Opera, REX and RSM 
• Working on a rotational basis – morning, evening and weekends 
• Setting teams up for success through undertaking of schedules, task lists, guest preparation and other administration tasks 
• Supporting the leadership and able to cover supervisory support  

Your key responsibilities & contribution will be: 

• Oversee staffing levels, timesheets, holiday requests, sickness 
• Deal with all telephone calls and requests 
• Keep close communication with Front Office 
• Liaises with Front Office reception with the position of rooms. 
• Liaises with the Floor Housekeepers 
• Deals with Contractors 
• General office duties 
• Preparation of all arrival and in house guest requirements 
• To assist in any duty required for the smooth running of the department. 
• Records Lost & Found and deals with inquiries. 
• Carries out floor supervisor duties when required 
• To comply with any reasonable requests by the Supervisor and Hotel Management. 
• Ensure all internal and external calls are handled according to our service standards 
• Knowledge of all telephone systems 
• Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service 
• Housekeeping and rooms coordination to ensure the smooth running of daily operation 
• To initiate, develop and maintain excellent service standards with a consistent focus on the guest experience. 

Qualifications

What you will need to do this role: 

• Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels 
• Proven organizational skills and able to work independently. 
• Enthusiastic and positive with the ability to build trusting relationships 
• Ability to multi task and problem solve in a fast paced environment 
• Keen eye for detail 
• Flexibility to work different shifts - mornings, evenings and weekends 
• Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.