HR Operations Coordinator - Fixed Term Contract at PZ Cussons

The Role:

• To deliver HR excellence as part of the HR Shared Services team. 
• Proactively collaborating with internal and external stakeholders alike, you will create moments that matter. 
• Through the progressive use of AI and the adoption of a continuous improvement ethos, you will deliver and improve our right first time, employee first experience on an on-going basis.

Function/Business Unit Overview

The team is responsible for managing the employee lifecycle through effective process management, advising on policy and leading employees through the employee journey, either directly or through collaboration with other teams across the UK geography.

Reporting Relationships

Key Stakeholders.

• Line managers & Employees
• HR colleagues and Leadership Team
• Group Finance, HR Information Systems and Procurement teams.
• Contracted third-party providers – Payroll, Occupational Health and Benefits providers

Key Accountabilities / Deliverables

• Administer, simplify and where possible continually improve the end-to-end employee cycle (joiner, movers, leaver etc.) policies and processes to ensure all our employees have a wonderful experience whenever and whatever the change in their circumstances
• Effectively manage a shared workload of incoming cases via a shared Outlook Inbox, tracking workload while effectively and proactively managing stakeholder expectations
• Be the first point of contact for all HR and payroll queries, interacting with employees, line managers and HR colleagues as required, providing accurate and timely advice whilst maintaining the highest standards of customer service
• Work with the relevant outsourced providers to ensure monthly, cyclical and end of year payroll and employee benefits services are delivered in line with agreed KPIs
• Effectively maintain key HR systems, including Workday and our externally hosted Benefits platform 
• Support with any ad-hoc data requests and partner with HRIS as required to deliver complex requests  
• Support the invoicing process (via SAP) including completion of purchase requisitions, purchase orders and creating new vendors
• Support project work as required to enable the achievement of broader team goals and priorities

Desired Experience and Skills:

• Experience of working in a HR Shared Service or Operations team, providing administrative support to key stakeholders
• Good operational experience of lifecycle administration and key processes – e.g. Joiner, Mover and Leaver process management
• High level of proficiency in Microsoft Excel, PowerPoint, Word and critically Outlook
• Experience of Workday HR systems  
• Understanding of general benefits administration
• Experience of collating and working with data and the ability to support the analysis of the data to identify themes
• Use of AI tools to understand and improve existing processes and improve overall knowledge and capability with the HR Shared Services Team
• Experience of providing first line policy advice to Employees and Line Managers
• Self-motivated, resilient, and able to embrace change
• Great team player, excellent relationship building and communication skills
• Excellent planning and organisational skills, attention to detail, accuracy and ability to meet deadlines
• Ability to prioritise and manage own workload as required
• A team player who has a hands-on approach to actively supporting the wider team across all activities