In Room Dining Supervisor at Fairmont Hotels & Resorts

The position of Supervisor is dedicated to exceeding expectations of our guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience.  The Supervisor’s role will be to ensure excellent guest service is rendered with the support of the In-Room dining team.  The Supervisor will ensure, all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.
Job Description

• Supervise and lead the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
• Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
• Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
• Ensure all guests receive exceptional service during their In-Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally.
• Monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues.
• Oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
• Collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders.
• Maintain and enforce high-quality standards in food presentation, service etiquette, and cleanliness of dining trays and amenities.
• Conduct regular inspections to ensure compliance with health, safety, and hygiene regulations.
• Monitor inventory levels of In-Room Dining supplies, such as cutlery, glassware, and amenities, and coordinate with the procurement team for timely replenishment.
• Develop and implement training programs for In-Room Dining staff to enhance their product knowledge, service skills, and upselling techniques.
• Provide ongoing coaching and feedback to team members to help them improve their performance.
• Maintain accurate records of In-Room Dining orders, expenses, and other relevant data.
• Assist in preparing reports and providing data for management review.
• Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• Proven experience as an In-Room Dining server or in a similar supervisory role within the hospitality industry.
• Exceptional communication and interpersonal skills to effectively interact with guests and team members.
• Strong leadership abilities with a focus on team building, motivation, and performance management.
• Sound knowledge of food and beverage offerings, menus, and service techniques.
• Ability to handle stressful situations calmly and make quick decisions to resolve issues effectively.
• Proficient in using computer systems and software related to In-Room Dining operations.
• Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs.

Additional Information

What is in it for you?

• Exclusive Discounts:
• Fairmont Cheshire, The Mere, Spa and Golf discount
• Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
• 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels