Interim Senior Salesforce Business Analyst at Hilton

What will I be doing?

• Review, analyze, and evaluate Sales business processes and user needs.
• Document requirements, define scope and objectives and success metrics.
• Work with Software Engineering on resolving production issues and delivering product enhancements.
• Support the ongoing maintenance, administration, and advancement of the Sales CRM application.
• Assist the Product Manager in prioritization and execution against the product roadmap to align with enterprise goals.
• Requirements: Refine user stories with the business, write requirements and work with technical teams to build and bring features to life for our Salesforce users.
• Documentation: Create clear, concise documentation at varying levels of detail, including workflows and process maps to facilitate process automation and workflow enhancements.
• Project Management: Schedule and facilitate meetings with process SME stakeholders, collect notes, and follow up with teams to clarify or prepare for leadership review if there are gaps or misalignments.
• Develop training materials: Maintain comprehensive process guides and training resources to support the needs of different teams. Ensure that documentation is current, accessible, and aids in effective process execution.
• Analyze and optimize: Conduct in-depth reviews of existing processes within the global Sales team to identify inefficiencies and areas for improvement. 
• Collaborate and communicate: Build strong relationships with partners, stakeholders, and internal teams. Keep leadership and stakeholders informed of progress, issues, and risks through clear and consistent communication. Strong ability to lead follow-up efforts for clarity and resolving decision points.
• Support process improvement: Drive continuous improvement across end-to-end processes by working cross-functionally and advocating for best practices and standardized processes across departments.

What are we looking for?

• Experience in Product, Technology, or related field
• Proficient in translating business and technical requirements into clear, structured user stories
• Proven track record in optimizing and analyzing business processes, especially within Sales departments
• Experience working with Salesforce Sales Cloud
• Strong documentation skills with expertise in clarity and conciseness
• Experience with process and workflow documentation tools like Microsoft Visio, Lucidchart, Figma, etc.
• Bachelor's Degree in Management Information Systems, Information Technology or related field
• Experience in a Sales Operations related role
• Experience in an Agile or Scrum development environment writing user stories using tools like JIRA
• Experience in the hospitality, travel, or transportation industry