IT and AV Support Technician at University of Bath

About the role

You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). 

You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.

As part of our supportive team of 21 1st and 2nd line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:

• Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
• Investigating and providing basic hardware and audio visual repairs.
• Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.
• Helping to develop our knowledge base and self-help guides.
• Work on projects/small works as required and as staff resource allows.

About the role

You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:

• Great customer service skills with the ability to communicate with a wide range of people.
• Either through study, personal interest or work you will understand one or multiple operating systems e.g., Windows, MacOS,, mobile platforms and / or Audio Visual equipment.
• Experience using a variety of common Office software.
• Ideally have some experience of basic hardware repairs.
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills.
• Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.