At BAE Systems, we help our customers to stay a step ahead when protecting people and national security, critical infrastructure and vital information. We provide some of the world’s most advanced, technology-led defence, aerospace and security solutions and employ a skilled workforce of 107,000 people in more than 40 countries.
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As an IT application support operator within the ESCC (Engineering Systems Competency Centre) Support team, you will report directly into the ESCC Service Operations Lead and will operate across service transition (support to ESCC ORR creation, wider Service Design activities, adoption and roll out of wider IM&T policies, procedures and initiatives) and help deliver general application support services for bespoke BAE Applications.
On the job training will be provided.
Core duties:
Incident and Request Management through our ITSM toolset Service Now
Contributing to, and maintaining a support knowledge base
Supporting Operational Readiness Reviews and manage service-related release activities supporting the relevant service leads
Facilitating Air wide services including supporting the roll out of feature updates, supporting general patching processes
Supporting the creation of new services as and when required
Co-ordinating ESCC wide maintenance activities regarding service documentation (i.e. Service Definition reviews, Service Continuity Plan reviews etc)
Essential Skills:
IT or engineering background
ITIL v4 qualification or equivalent experience
Good written and oral communications skills with the ability to liaise with stakeholders at all levels within the business
Working experience of Microsoft packages such as, Word, Excel and PowerPoint
Relevant IT or engineering qualifications would be desirable
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