Learning & Development Officer at Mandarin Oriental

39 hours, 5 days per week

We’re looking for a Learning & Development Officer to join our People & Culture team.

• Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

As a Learning & Development Officer at Mandarin Oriental Hyde Park, London, we expect from you:

• Communicating and maintaining Mandarin Oriental Hotel Group’s Learning & Development Standards.
• Assisting with Hotel L&D (learning & development) Plan and ensure the Departmental L&D Plans are in line with Hotel L&D Plan. 
• Assisting Director of L&D with administrative tasks.
• Assisting in facilitation of continuous customer service training as outlined by LQE’s, Forbes, AAA, etc. on an as needed basis 
• Collaborating with charity organisations and organising community engagement events.
• Creating and communicating the hotel monthly L&D calendar of events as discussed with Director of Learning and Development. 

To be a successful Learning & Development Officer candidate, you will/must have:

• Strong luxury service mindset with operational credibility
• Excellent facilitation, engagement and stakeholder skills
• Strong organisation, compliance and follow-through

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year