Logistics Coordinator at G4S

Chatham, ME5 8RZ

Salary: £29,030.62 per annum

Permanent, Full-time (42.5 hours per week)

About Us

• G4S Patient Transport Services (PTS) is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 350,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient-centric transport.

About the Role

• As a key member of the team, the Logistics Coordinator will ensure the effective and efficient delivery of day-to-day operations within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect. 
• You will work as part of a team alongside Planners, Help Desk Agents, Logistics Specialists and other Site Controllers.

Some of the Key Responsibilities are:

• Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
• Follow the protocols set out for day control to ensure a uniform way of working across the team.
• Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
• Deal with all routine routes in a timely manner so that an appropriate response is provided.
• Liaise with the management team to identify any potential problems.
• Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
• Coordinate and provide support to  Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
• Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
• Carry out Administration and ensure that record keeping is kept to a high standard.
• Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Organise and allocate resources to optimise service delivery.
• To attend Back to the Floor days with the crews periodically.

About You

• With the ability to work as part of a team you will be customer focused with a strong 'can do' attitude.  It is imperative that you consider yourself to be effective and resilient under pressure and able to deal with multiple tasks and prioritorise accordingly. 
• The ideal candidate will demonstrate a sympathetic, respectful and caring attitude towards patients and have the flexibility and adaptability in accordance with the needs of the service. You must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction and First Aid.

End Date: 30th April 2026