The opportunity
Our Global Tax Managed Services team works with leading organisations across a range of services from full tax and finance operate outsourcing, supporting with the design and implementation of their tax operating model, compliance process design and the project management of outsourced compliance and reporting services.
We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work.
We are looking for an experienced Newcastle based Manager to join our thriving team. You will work closely primarily with our London and India teams, also with opportunities to support our wider teams in Germany, Netherlands, Switzerland, Hungary and France. As part of this energetic and diverse team, you will have opportunity to gain experience across these services, further develop your skills and have day-to-day contact with senior team members at our clients.
This is an exciting time to join our specialised team when we are seeing unprecedented demand for our services and strong growth opportunities.
Your key responsibilities
- Contract management
- Managing a number of global compliance contracts, some with client interface and some in a supervisory service delivery role.
- Proactively managing service delivery risk across those contracts through the use of issue and risk logs and the implementation of escalation processes.
- Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions, and ensuring effective and timely communication.
- Manage contract governance including adherence to agreed process and procedures
- Manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
- Provide guidance and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations
- Setting clear objectives and expectations for junior team members including day-to-day responsibility for the management of offshore team members.
- Finance
- Reviewing budgets and resourcing requirements on a regular basis and supporting the Global Engagement Leader in meeting the margin goals for the accounts.
- Billing fees according to agreed contract billing schedule.
- Quality and Risk Management
- Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
- Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues.
- Maintaining the specified contractual framework and supporting agreements for all engagements.
- Detailed scoping and process assessments
- Supporting a client understand full suite of compliance filings currently undertaken in countries
- Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls
- Business development and proposal assistance
- Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client pitches.
- Support development of client business case for change
- Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients.
- Compliance methodology
- Sharing successful tools, techniques and approaches with other team members;
- Project managing small business development projects.
Skills and attributes for success
- Strong client relationship management skills with ability to develop quality outputs to clients
- Negotiation skills, able to sustain opinion and handle challenges
- Process design skills
- Business development skills, able to identify and convert opportunities to sell work
- Effective time management, ability to remain calm when under pressure to meet deadlines
- Experience of coaching and developing more junior staff
- Ensure delivery of quality work and take day to day leadership of delivery team
- Change orientated with flexible approach
- Innovative mindset with a focus on problem solving
To qualify for the role, you must have:
- Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
- An undergraduate or post-graduate degree
- ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification is not essential but welcome
- Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
- Experience in process and technology design is beneficial but not mandatory
- Proficient multi-tasking ability
- Ability to coach more junior team members and add value to the team
- Experience with managing teams across multiple jurisdictions
What we look for
- Excellent communicator in a range of situations both written and oral
- Enthusiastic and flexible attitude to work
- Individual with an understanding of tax regimes
- Ability to work across a range of projects and clients often with tight deadlines
- Strong commercial and negotiation skills
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