As Training Manager, you will play a pivotal role in shaping the culture and service excellence of The St. Regis London from pre‑opening through launch and beyond. You will design and deliver inspiring, high‑impact learning experiences that align seamlessly with St. Regis brand values and business objectives, ensuring our teams are confident, capable, and consistently exceptional. This role is ideal for a certified hospitality learning professional with strategic vision, impeccable attention to detail, and a genuine passion for developing people. Training and development are central to the St. Regis legacy—purposeful, immersive, and crafted to elevate both talent and the guest experience.
Key Responsibilities
- Design and deliver training programs that support product knowledge, brand philosophy, customer service, and leadership development
- Conduct needs assessments and collaborate with department leaders to address performance gaps and development opportunities
- Promote training initiatives across the property and ensure consistent employee engagement
- Monitor training attendance, assess progress, and measure the effectiveness of learning programs
- Incorporate guest satisfaction insights into training strategies and departmental meetings
- Align training activities with the hotel’s mission, vision, and operational goals
- Manage training budgets and departmental expenses in line with financial targets
- Ensure adult learning principles are embedded in all training methodologies
- Lead by example in guest hospitality and service excellence, providing feedback and coaching to team members
Core Competence
We are seeking a confident and people‑centred Training Manager who brings credibility, strategic thinking, and a strong commitment to excellence, with a passion for developing talent and delivering inspiring learning experiences. You should have:
- A CIPD qualified with 2 years of experience in training/HR
- Strong facilitation, communication, and organizational skills
- A passion for luxury hospitality and employee development
- Ability to inspire and influence across all levels of the organization
- At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
- Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
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