As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufa...
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As part of the operations team learn all customer processes and be ready to support colleagues as required
Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
Drives own performance and challenges others positively to achieve KPIs
Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
Prioritises work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
Ensures that all external and internal enquiries are responded to promptly and professionally.
Escalates issues if required.
Ensures that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
Contribute to the First Choice continuous improvement program.
Skills and Experience:
Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MS Excel.
A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
Ability to understand and work within prescribed processes to achieve KPI’s.
Results driven and good attention to detail
Good written and spoken English and excellent telephone and e-mail skills.
Excellent interpersonal skills
Able to prioritise and perform under pressure
A good team player with ability to identify and prioritise work for self and others
Good commercial attitude
A level education or broad GCSE level education
Benefits:
A competitive salary
Generous holiday entitlement
Eligibility to participate in the Employee Incentive Bonus Scheme
Pension scheme which includes life assurance
Access to professional employee assistance and wellbeing programme
A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
Training and Development opportunities with a strong focus on internal promotion
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