Multi Skilled Team Member at Ibis Styles

Job Description

A job, a career or a calling - whatever brings you here, we have something for you!

Are extending a warm welcome to our guests , putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalised welcome for our guests
• Convey the image of the brand and the hotel
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day
• Ensure food safety and hygiene standards are maintained.
• Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current visa.

Work Experience

What we are looking for:

• A self-starter with the ability to work unsupervised
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

Benefits

As part of our team you can have:

• Free night stays in our UK hotels
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Qualifications

• Previous experience in similar role is preferable.
• Friendly, approachable with excellent customer service skills.
• Flexibility in working hours essential
• Basic IT skills
• Excellent time management and organizational abilities
• Demonstrated problem-solving skills and attention to detail
• Proficiency in basic computer applications, including Microsoft Office Suite
• Ability to work effectively in a team environment
• Flexibility to handle various tasks and adapt to changing priorities
• Full training provided