Office Administrator at HSBC

We’re currently seeking an experienced professional to join our team in the role of Office Administrator.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In This Role You’ll

•  Print off account information and post it out to customers or other departments as needed 
•  Investigate and resolve issues, escalating in line with our risk framework and taking action to prevent recurrence 
•  Help train new team members and support cross-training within the team 
•  Build good relationships with people across the business and encourage others to do the same 
•  Support your colleagues and manager to reach team goals 
•  Keep accurate records and follow all procedures. 
•  Take responsibility for your customer interactions—try to get things right first time and solve issues at the first point of contact 

To be successful in this role you should meet the following requirements:

•  Demonstrable experience in an administrative and/or customer service role within a financial environment 
•  Proficient in the use of Microsoft Office Packages including Excel, Word and PowerPoint 
•  Excellent communication skills, with a structured and clear approach 
•  A proactive, responsible attitude and a commitment to continuous improvement 
•  Ability to work effectively in a team and support others’ development 
•  A proven track record in effectively managing your workflow, prioritising as necessary