Operations Manager – UK - Commercial Risk at Aon

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process, and produce output suitable for inclusion
• Escalation, tracking and completion of actions raised in audit and assurance work
• Ensuring policies and FCA requirements are adhered to, such as E&O management, Business Continuity Plans, File Reviews, key KPIs
• Understanding, oversee and support the client teams with credit control
• Assisting in the delivery of successful operational and business related change projects and process improvements as needed
• Working collaboratively with colleagues to deliver ABS initiatives
• Working with outsourcing partners to deliver business results
• Identifying and implementing of key change projects that improves operational efficiency or regulatory adherence, including project management, and other ad-hoc support as required
• Responsible for working in accordance with the AON UK Limited Risk Management Framework and compliance with the AON UK Limited policies including participation in the management of risks (including the completion of mandatory training) that may adversely impact the business interests or reputation of the Group Company
• Managing key Partners and developing relationships with business colleagues

How this opportunity is different

• This is an exciting opportunity to work in a market that is serving Global clients and collaborating with the business to help them serve our clients. You will be working with key stakeholders, have opportunities to be involved in change projects, working with our outsourcing team, Genpact and be part of evolving the business, such as moving work out to Aon India.

Skills and experience that will lead to success

• Enthusiastic teammate with strong relationship and empathy building skills, who is capable of selling reasons for change / plans to a diverse range of relationships
• Strong understanding of and experience of change management principles and approaches
• Excellent analytical, numerical and information gathering skills. Determines pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost-effective manner
• Strong interpersonal skills – able to communicate well across organisational levels, including well-developed influencing skills
• Good understanding of the Insurance Industry
• Strong track record in change management and operational improvement or process re-engineering, including working with offshore establishments
• Demonstrated success through influencing and leading high-performance teams
• A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues.
• Experience of introducing sophisticated systems and new working practices into a business on time and on budget
• Sets priorities to maximise high value activities and outcomes, including strong organisation skills
• Uses client, financial and operational data to direct resources – making resource allowance decisions to maximise effectiveness
• Focuses on initiatives that drive continuous improvement in margin
• Solving problems, take decisions and implement to completion
• Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates