Order Fulfilment Executive at BAT

As an Order Fulfilment Executive, you will play a key role in ensuring the accurate and timely processing of customer orders, supporting the alignment between demand and supply.

You will work cross-functionally with Supply Chain, Commercial, and Logistics teams to ensure operational excellence, while contributing to planning, reporting, and continuous improvement initiatives.

Your key responsibilities will include:

• Managing end-to-end order processing activities, ensuring timely and accurate delivery to customers
• Maintaining accurate inventory records and performing regular stock checks
• Updating ERP systems with order and shipment details to ensure full visibility
• Coordinating with cross-functional teams to align demand and supply and resolve operational challenges
• Monitoring shipments and following up on transport and delivery timelines
• Supporting S&OP processes, reporting, and preparation of business insights for stakeholders
• Handling escalations, urgent issues, and customer complaints to maintain service levels
• Identifying process gaps and driving continuous improvement initiatives within order fulfilment

What are we looking for?

• 2+ years of experience in order fulfilment, supply planning, or logistics
• Strong knowledge of ERP systems and order management tools like SAP and Kinexis
• Proficiency in data analysis and reporting (Excel, Power BI)
• Strong analytical, problem-solving, and decision-making skills
• Ability to collaborate effectively across cross-functional teams
• Strong communication and interpersonal skills
• Ability to translate data into clear PowerPoint presentations and compelling storytelling for stakeholders
• Continuous improvement mindset with a proactive approach