Role Summary
The Principle Electrical Services Manager will be the key strategic and technical lead for all aspects of Electrical Services and assets within our 200+ buildings at the University of Birmingham – power, lighting and emergency lighting, lifts, fire alarm systems, automatic doors, CCTV and access control. They will define our PPM requirements, lead on prioritising electrical LTM investment, and provide technical input into our design guides.
Reporting to the Head of Technical Services, you will work with equivalent roles leading mechanical and building fabric maintenance to deliver a comprehensive, multiyear, maintenance strategy.
As Principle Electrical Services Manager the post holder will be a talented and experienced leader who will be able to inspire and motivate an inhouse team supported by specialist third party contractors. Somebody who understands that delivering excellence in Estates management is as much about people as it is buildings.
To support this the role requires a familiarity with the principles of life-cycle asset-management, and being an expert in statutory compliance and health and safety as well as a technical expert on all elements of electrical services. The role requires the post holder to be able to advise on the management and maintenance of all electrical services activities.
Main Duties
- Provide leadership, development and operational guidance to a team of technical specialists and electrically biased technicians and assistants
- Advise and support the creation of the university’s maintenance strategy relating to electrical services
- Advise senior management on legislative changes and their impact on electrical services and compliance
- Act as the technical expert on all aspects of electrical services, including contractor performance and compliance
- Ensure all electrical services maintenance activities comply with statutory regulations and health and safety legislation
- Implement, manage and report SLA’s and KPI’s and ensure target response times are consistently met. Monitor and manage areas of concern if they occur and develop a strategy to improve performance
- Work with other areas and teams within the Estates department taking a ‘one team’ approach in service delivery and resource allocation
- Manage external service contracts relating to electrical services maintenance including cost control and supplier review
- Provide technical support and advice on projects and initiatives both within the Estates department and wider university
- Present and manage budgets relating to electrical services
- Participate in both internal and external meetings with stakeholders and customers across the whole university
- Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour
- Supports the University’s sustainability agenda through resource efficient working
- Any other duties commensurate with the grade
Required Knowledge, Skills, Qualifications, Experience
- Educated to degree level or equivalent qualification plus substantial work experience in a relevant technical/scientific and/or management/supervisory role in a specialist area. A higher degree may also be held. Where no equivalent qualification is held a proven track record of extensive and substantial work experience in a series of progressively more demanding and relevant roles will be required
- Proven technical specialist knowledge and understanding in a relevant technical area (specialists will require advanced technical expertise)
- Excellent knowledge of HV/LV power distribution systems, critical power supplies, fire alarms, and lighting systems. Accredited High Voltage Switching training/experience (11,000 Volts)
- Demonstrable leadership skills such as motivating and developing the capability, customer service delivery, and technical skills of internal roles, creating a culture of high performance and continuous improvement
- Excellent organisational skills with the ability to prioritise a number of conflicting tasks
- Have significant experience in the management, planning and costing of repairs and maintenance works of all types of electrical services across a diverse portfolio of buildings
- A proven track record in tendering, negotiating and managing maintenance contracts, ensuring contractor performance is monitored and reviewed to deliver both value for money and works to a high standard
- Outstanding communication and customer service skills, putting the customer at the forefront of every decision
- Experience of championing Equality, Diversity and Inclusion in own work area
- Ability to monitor and evaluate the extent to which equality and diversity legislation, policies, procedures are applied
- Ability to identify issues with the potential to impact on protected groups and take appropriate action
- Ideally hold a membership with a relevant professional organisation, along with having a strong track record of electrical services leadership
- Excellent communication skills and a pragmatic approach, demonstrating a practical application which takes account of organisational needs
- A consultative and facilitative style of service delivery, combined with good influencing and motivating skills and the ability to plan and manage works and workloads to deliver necessary outcomes will be essential
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