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  • Posted: Mar 31, 2026
    Deadline: Not specified
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  • In September 1974, our first hotel opened its doors, marking the beginning of an incredible journey in hospitality. Over the years, ibis has become one of the world's leading economy brands, offering unforgettable stays and experiences. With 2500 hotels in 79 countries, we have millions of reasons to celebrate and even more to look forward to. Join us in c...
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    Reservation/Admin Agent

    Job Description

    • As a Reservations/Admin Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

    Key responsibilities will include (but are not limited to):

    • Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
    • Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
    • Efficiently manage bookings, including changes and cancellations.
    •  Record guest preferences and special requests for seamless communication with departments.
    • Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
    • Ensure accurate reservation details and smooth check-ins for every guest.

    Qualifications

    The successful candidate will possess the following:

    • Previous experience in reservations or office roles within hospitality.
    • Familiarity with Opera Cloud or similar systems is a plus.
    • Strong communication, organisational, and problem-solving skills.
    • Positive attitude, professional appearance, and a passion for hospitality.
    • Flexible with work hours and adaptable to changing needs.
    • Fluent in English (additional languages are a bonus).

    Additional Information

    Why Join Us?

    • Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
    • Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
    • Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
    • Flexible rota.
    • Discount for you and your friends & family in all Accor Hotel worldwide
    • Opportunities for career growth and international development.
    • Apprenticeship opportunities.
    • A one-night stay experience to help you understand guest needs.
    • A supportive work environment with an engaging team culture.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Ibis Styles on jobs.smartrecruiters.com to apply

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