Road Logistics Customer Care Operations Specialist at Kuehne+Nagel

You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.

How you create impact

• Coordinate specialised transport services for customer orders, using Loginext Transport
• Management system as well as manual planning activity.
• Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible.
• Agree with logistics service providers to ensure on-time pick-up and delivery service in full
• Select transport modes, logistics service providers, considering the agreed selection parameters
• Manage ad-hoc transport requests and adjustments
• Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled
• Be the first line of support for logistics queries
• Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business.

What we would like you to bring

• Excellent communication and interpersonal skills, written and over the phone
• Strong customer service focus
• Able to use own initiative and work unsupervised as well as within the wider team
• Ability to work in shifts covering 8 hours from 7 am until 7 pm