Senior Ad Ops Solutions Specialist at Netflix

At Netflix, our mission is to entertain the world through stories shared at the right place and time. The Ad Operations team ensures efficient, scalable, and secure distribution of advertising across our platform. As a Sr. Ad Ops Solutions Specialist, you will help design, optimize, and support operational solutions that are globally impactful and locally relevant.

You will leverage NAS advanced automation to execute advertising campaigns at scale, provide expert operational troubleshooting to resolve issues affecting spend, and lead the testing of newly deployed Ad Connect features. This role is critical in maintaining quality, efficiency, and continuous improvement across our campaign operations.

In this role, you will:

• Execute scaled campaign operations through automation and structured workflows.
• Act as the primary technical escalation point for vendor-managed campaigns, resolving complex delivery and policy issues in coordination with cross-functional teams.
• Troubleshoot campaign setup, delivery, and quality issues, collaborating with Product and Engineering to resolve bugs and validate platform behavior.
• Perform QA on vendor work, identifying error trends, process gaps, and opportunities for operational improvement.
• Test new product features and tools, ensuring operational readiness for launches, and represent the Ad Ops team in UAT and feedback loops.
• Partner with Ad Ops Solutions Leads to analyze operational KPIs, support dashboard development, and recommend data-driven process improvements.
• Maintain and update training documentation for internal and vendor teams to ensure consistent knowledge across global operations.
• Identify and escalate systemic vendor issues, support upskilling efforts, and guide best practices across BPO operations.
• Share recurring workflow pain points with Product and Engineering to influence automation and tooling roadmap.
• Contribute to global operational initiatives, supporting testing, rollout, and optimization of new workflows and campaign formats.
• Represent Ad Ops Solutions in cross-functional technical discussions, clearly communicating delivery concerns, feature requests, or bugs.

The Ideal Candidate Has:

• 4+ years of experience in Ad Tech and/or Ad Operations, with a focus on campaign setup, troubleshooting, and quality control.
• Deep knowledge of ad trafficking workflows, including order/creative setup, monitoring, pacing, troubleshooting, and reconciliation.
• Hands-on experience with advertising platforms and tools (e.g., Ad Servers, CRM, OMS, task management, QA/reporting systems).
• Demonstrated experience working with external vendors/BPOs, including process oversight, issue escalation, and QA.
• Proven ability to operate in ambiguous environments, simplify complex problems, and drive alignment across functions.
• Strong communication and technical documentation skills; high attention to detail.
• Experience working across global teams and time zones.
• Fluency in English; additional languages and experience working in international contexts are preferred.