Senior Analyst, Technical Account Management (Italian Speaker) at Mastercard

Role

• Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
• Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
• Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
• Partner with the Engineering and Development teams to resolve customer issues

All About You

• Fluent Italian & English Speaker
• BS in Computer Science or equivalent experience
• Must have technical client-facing experience or 2+ years front end developer experience
• Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
• Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
• Familiarity with e-commerce specific terms and configuration is preferred

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.